Troy’s Story

What happens when innovators from two industries join forces? Great things, if those innovators are Continuing Care Risk Retention Group and Workers CompSolutions. Although they reside on opposite coastlines — one in Santa Rosa, Cali., and the other in Exeter, N.H. — the two companies share a passion that spans the miles. They both aspire to drive down clients' insurance costs with smart risk management strategies.

The professionals at CompSolutions assist healthcare companies with optimizing accident prevention, claims management & cost containment programs for workers' compensation. Continuing Care and its program manager, Magnolia, just happen to do similar things for care facilities on the liability side.

So, when CompSolutions President Troy Fenderson was introduced to Nick Addleman of Magnolia at an industry conference, the synergy was immediately apparent. Over time, the two companies began exchanging best practices and recommending one another’s services. And when it was time to upgrade Magnolia risk management platform, CompSolutions was the obvious partner to help with the task. Using historical loss analysis, forecasting techniques and industry expertise, the two companies target specific measurable activities to eliminate, mitigate potential loss sources, manage post injury activity and ensure data accuracy. All activities control clients' ultimate cost of risk.

Troy says, "We work with many different carriers across the country and we believe that the team at Magnolia is second to none. They’re highly focused on quick, efficient implementation of strategies that prevent and control claims. Their members benefit with improved claims experience and ultimately, lower expenses." Troy says that because Continuing Care is owned by its members, the companies in the group have a much higher risk management awareness and safety commitment. "Continuing Care members buy into facilitating safe environments for patients & employees," he explains. "This attitude makes a huge difference in the overall result." Troy’s advice for brokers who are considering Continuing Care is simple: "An appointment with Continuing Care can offer a significant competitive advantage. You have to take a little time upfront to really understand the product, but once you do, you’ll see that it’s a superior solution for quality operators."